Shipping & Return Policy

Experience Europe-Wide Delivery:

At Aliamed, we bridge the distance between our potent CBD offerings and your European doorstep. We prioritise swift and reliable deliveries, with options tailored to your needs:

  • Italy & UK: Delivered within 1-3 business days. Enjoy standard shipping fees or utilise our free shipping option on orders exceeding £50 or €50.
    • Other European Countries: 5-7 business days with our standard shipping. Express options available upon request.

      Free Shipping:

      Orders exceeding £50 in the UK and €50 across Europe automatically qualify for free standard shipping. No need for codes or coupons, simply fill your cart and let us handle the delivery.

      Shipping Process:

      All orders destined for the UK and Ireland are processed and dispatched from warehouses located within the UK. The courier assigned to your order will be automatically chosen based on optimal availability and shipping times for your specific region. Our selected couriers encompass Evry, DPD, Royal Mail and UPS ensuring reliable and efficient delivery services for your convenience.

      As part of our delivery policy, it is important to note that our carriers may occasionally opt to leave packages in a secure location at your address, even if the service requires a signature upon delivery. This decision is made with the intention of ensuring the safe receipt of your package in cases where you may not be available to personally accept delivery. Rest assured, our carriers exercise discretion and take every precaution to select a secure location for your package. If you have any specific delivery instructions or concerns regarding this practice, please don't hesitate to contact us, and we will do our utmost to accommodate your preferences.

      30-Day Return Policy:

      Your satisfaction is our guiding principle. If, for any reason, your Aliamed experience falls short of your expectations, simply return your unopened and unused items within 30 days of delivery for a full refund.

      Simple Return Process:

      1. Request an RA Number: Contact us via email at returns@aliamedeurope.com  to request a return authorisation number (RA number).
      2. Repack Carefully: Securely pack your items in their original packaging.
      3. Return with Label: Include the RA number on the return package and use the pre-paid label provided by Aliamed (within Europe) or send it back to the address provided by our customer service team (outside Europe).
      4. Refund within 10 Days: Upon receiving and confirming your returned items, we'll process your refund within 10 business days.
              Please note: Refunds will be issued to the original payment method used for the purchase.

                Dedicated to Your Experience:

                Our customer service team is always happy to answer any questions you have about our shipping or return policies. We believe in transparent communication and are committed to delivering a seamless and satisfying experience for every Aliamed customer.